Refund & Cancellation Policy

Last Updated: July 24, 2026

This Refund & Cancellation Policy explains your rights when you buy credits or a subscription from LabLumen, operated by Fluxora LTD ("we," "us," or "our"). It forms part of our Terms of Use. Payments are processed securely by Stripe; we do not store your card details.

1. What You Are Buying

LabLumen sells digital content and services that are delivered instantly and consumed online: one-time credits (including pay-as-you-go analyses and Deep Analysis) and recurring subscriptions. Because analyses are generated on demand and delivered immediately, they are treated as digital content supplied without a physical medium.

2. Your 14-Day Right to Cancel (UK/EU Consumers)

If you are a consumer in the United Kingdom or the European Union, you normally have a statutory right to cancel a purchase of digital content within 14 days without giving a reason.

However, when you buy a credit or subscription and immediately request an analysis, you expressly ask us to begin supplying the digital content right away. By starting an analysis, you acknowledge that:

• you consent to immediate performance of the service; and
• you lose your 14-day right to cancel for any credits or analyses that have already been delivered or consumed.

You keep the right to cancel — and to a full refund — for any purchase where you have not yet used any part of the service (for example, unused credits that are still on your account), provided you contact us within 14 days of purchase.

3. Refunds We Provide

We will refund you in the following situations:

• Unused purchases: You bought credits or a subscription and have not used any part of it, and you contact us within 14 days.
• Technical failure on our side: You were charged but did not receive the analysis you paid for, or a defect on our side prevented delivery. We will re-credit or refund the affected amount.
• Duplicate or accidental charges: You were charged more than once for the same purchase.

4. Refunds We Generally Cannot Provide

Because analyses are generated and delivered instantly, we generally cannot refund credits or analyses that have already been consumed simply because you disagree with, or are dissatisfied with, the AI-generated result. LabLumen is an informational tool and its output is probabilistic — please review our Medical Disclaimer. Nothing in this section limits your statutory rights or our obligation to refund where the service was faulty or not as described.

5. Cancelling a Subscription

You can cancel a recurring subscription at any time from your account settings or by emailing us. Cancellation stops future renewals; you keep access until the end of the billing period you have already paid for. We do not automatically pro-rate or refund the remainder of a current billing period unless required by law.

6. How to Request a Refund

Email support@lablumen.net from the address on your account, including the date of purchase and the amount charged. We aim to respond within 5 business days. Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days depending on your bank.

7. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in your account being suspended while the dispute is investigated.

8. Consumers Outside the UK/EU

If you are located elsewhere, this policy applies to you in addition to any mandatory consumer-protection rights available in your country of residence, which we honor where they apply.

9. Contact

Fluxora LTD
Email: support@lablumen.net